Q: Which payment methods does Nirvana accept?Q: Can I pay with Paypal/Western Union/a cheque?A: We accept three different major payment methods.Credit CardWe accept Visa and MasterCards. Paying by credit card is the quickest method of payment. It is... Read More

Q: Why is my order status set to "Waiting for Payment"?Q: I've already paid! Please update my order status.A: If your order status is set to Waiting for Payment, we have simply not received your payment yet. It may very well be that you already... Read More

Q: Have you received my payment yet?Q: I sent payment ages ago - ship my order already!A: Please do not contact Alice to ask whether we've received your payment. There's a much easier way to find out: simply log into your Nirvana account... Read More

Q: How long does a bank transfer usually take?Q: I sent a bank transfer for this order on [date], so why is the order status still set to "Waiting for payment"?A: Bank transfers are usually quite quick, and should be processed in about three days... Read More

Q: One of your payment options is sending cash - how do I go about that?A: If you'd like to pay cash for your order, please follow the steps outlined below:While shopping, set your currency to the same type as the one in which you're... Read More

Q: I tried to pay by credit card, but my details were not accepted. What went wrong?A: First, please double-check whether you entered all your details correctly, without typos.If you received an error message after entering valid and correct details,... Read More

Q: If I order from www.nirvana-shop.com, and use a credit card to pay, what will you put on my credit card statement? Will anyone be able to tell that I ordered from you?A: Rest assured - no one at your bank or credit card company will find out what... Read More

Q: I'd like to pay by bank transfer. What's your account number?A: If you select "Bank Transfer" as your preferred payment method on the checkout page, the correct account number and codes should show up on the page right away. You will... Read More

Q: What's the fastest way to pay for my order?A: Online credit card payment is quickest, because the transaction is processed instantaneously,and can be performed from your computer. Paying with your credit card is also very safe. We process... Read More

Q: My seeds never arrived. I would like my money back.Q: Does Nirvana offer refunds?A: Generally speaking, no, we do not refund any payments. As is clearly stated in our Terms and Conditions, we cannot be held responsible for orders that are lost,... Read More

Q: I paid for my order by bank transfer or concealed cash through the post, but I realised I forgot to add the order number like it says on your site! What can I do?A: Tsk, sloppy. We'll do our best to find your payment manually, but it would... Read More

Q: I'd like to pay by sending concealed cash. What's your address?A: If you select "Cash" as your preferred payment method onthe checkout page, the correct address should show upon the page right away. You will also receive a confirmation e... Read More

Q: Can I pay for my order in U.S. Dollars?A: Of course. We even have an option to convert our prices to dollars - simply use the drop-down menu in the top right corner of the screen to set your currency to U.S. Dollars. So whether you're paying... Read More

Q: How much does shipping cost in dollars?Q: I'd like to pay in GBP. How much will it be for my entire order?A: Our website offers the option to shop in several different currencies. There's no need to ask Alice what a certain amount comes... Read More

If you get a ’payment error’, it means that our payment processor has rejected your payment. We are not given a specific reason when this happens.Reasons for rejection can be:your credit card doesn’t have enough credityour creditc... Read More

Q: Which currencies does the Nirvana shop offer?Q: I'd like to send cash to pay for my order. Will you accept [currency]?A: For your convenience, our web shop allows you to select several different currencies to shop in. Simply choose your... Read More