I got a payment error. What do I do?

If you get a ’payment error’, it means that our payment processor has rejected your payment. We are not given a specific reason when this happens.

Reasons for rejection can be:

• your credit card doesn’t have enough credit
• your creditc card cannot be used outside the country (this sometimes happens in the USA)
• the country you live in is considered a ’high-risk country’ by the bank
• you are using a debit card that is not supported (some are, some aren’t)
• you are using a gift card that is not supported (again, some are, some aren’t)

Please try again by ordering anew. If you have another card you can use, preferably from another bank, please do. Your order will most likely go through. If it doesn’t, see below for our other payment options.

NOTE: If you used Points in the order that didn’t process, simply go to My Account > My Orders and cancel the order in question. This will release your Points immediately so you can use them again for a different order.

If you keep having problems with credit card payments then there are some alternatives:

• Bank payment. If your bank is inside the EU, bank payments are free. Outside the EU you’ll have to pay extra for the transaction
• Cash. Please note that this option is at your own risk. Every now and then, we do receive an envelope that has been emptied - not often, but it happens. So if you want to send cash: DON’T SEND COINS, since they are very easy to detect by the people that handle the mail.